• Business Analyst, IPM

    Job Location(s) US-GA-Norcross
    Requisition #
  • Overview

    Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.



    The Business/Operations Analyst reports directly to the Intellectual Property Management (IPM) business, and works under the direct supervision of the IPM Director of Operations, and in close collaboration with members of IT and Business Operations disciplines within the company.  The Business Analyst's primary objective is helping the business implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders.  This role requires a self-driven individual who can operate under general or minimal supervision, and perform duties with broad latitude for judgment.   




    Liaison between internal Business Groups and IT teams to improve systems and drive standards. This will be done through interviews of team members, customers and subject matter experts to elicit information in order to write use cases, document workflows, assumptions, business rules, and business requirements that arise from these interviews.  Interpret and convey clear and concise requirements, verbally and in writing, between multiple teams.  Facilitate monthly and ad-hoc meetings, as well as, assist with project management tasks related to team deliverables.  Making recommendations on ways to further enhance the systems as business processes evolve.


    • Responsible for providing end-user support for all IPM applications. 
    • This includes: (1) learning and understanding business processes, (2) being the first point of escalation for hardware and software issues, (3) reporting issues using the appropriate channels, (4) recognizing application issues vs application enhancements
    • Coordinate and perform User Acceptance Testing (UAT) and post-deployment testing
    • Ensure compliance with Iron Mountain application policies and procedures
    • General administrative support





    • Excellent written and verbal communication skills 
    • Ability to effectively conduct meetings and presentations.
    •  Must demonstrate analytical and problem solving skills 
    • Strong attention to detail 
    • Experience in generating process documentation
    • Must be able to work in collaboration with varied work groups
    • Must demonstrate organizational skills
    • Negotiation and conflict management skills a plus
    • Technical writing experience a plus
    • Understanding of systems engineering concepts
    • Must have superior computer skills and a desire to learn new systems and business processes
    • Business analysis skills and experience required
    • A positive, “can do” attitude with the ability to function in a fast- paced, multi-task atmosphere and adapt to growth and change.


    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame


    Every Iron Mountain employee has an obligation to promptly report issues and violations.

    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.