• Manager, Inside Sales

    Job Location(s) US-PA-Royersford
    Requisition #
  • Overview

    Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.


    This position provides leadership to their team, responsible for understanding our Hard Copy, Shredding and Data Protection service lines. The Manager drives performance by effectively managing the team toward meeting and/or exceeding monthly objectives.

    • Manage and provide leadership to your Inside Sales team focusing on individual sales productivity and meeting established Revenue quotas, goals and objectives. 
    • Be accountable for quota achievement on a daily, weekly, and monthly basis
    • Manage/create sales dashboards to meet/achieve sales quotas
    • Floor and silent monitor calls and provide written/verbal coaching and mentoring on a daily basis
    • Communicate with the key Sales constituents (Sales VPs, Managers, Reps and MarCom managers) on a regular basis
    • Collect data, analyze information, and provide feedback to Inside Sales Reps to increase performance, skill sets, and overall productivity
    • Manage weekly team meetings and facilitate team activities
    • Identify/manage to strengths and weaknesses of Inside Sales Reps
    • Motivate Inside Sales Reps according to their individual motivational factors
    • Effectively communicate and role model effective sales tactics, strategies, and closing skills
    • Earn the respect of the Inside Sales Reps
    • Handle multiple tasks in fast paced environment
    • Administrative/Commission Tasks
    • Manage marketing and sales campaigns on the Inside Sales Rep level and report
    • Prepare reports for Director
    • Prepare Monthly Sales Commissions in a timely fashion
    • Ensure that TeleSales territories are properly assigned in IMpact
    • Perform on time annual performance appraisals for all sales personnel and administer performance improvement plans for sales personnel with less than acceptable performance
    • Understand and maintain current knowledge on the company's products, services, features, benefits and applications for Iron Mountain's services and systems
    • Keep informed on competitive services, promotional matter, sales techniques, pricing and marketing policies
    • Utilize resources and perform research to determine sales patterns and strategies


    • Minimum of five years of direct sales management experience in the services based industry or equivalent
    • Experience developing effective business relationships with all levels of internal and external client management
    • Must possess, strong oral, written, presentation, and interpersonal skills and possess characteristics that demonstrate ethical professionalism, assertiveness as a "doer", always "selling", adapts quickly to change, and as a catalyst influencing others
    • Must be able to organize and manage sales campaigns that may include various cross functional support from operations and/or marketing
    • Internet (prospecting / research)
    • IMpact/Siebel or comparable sales force automation tool
    • Outlook (email / calendar / tasks)
    • PowerPoint (presentation development)
    • Enterprise IT infrastructure / application knowledge
    • Writing skills
    • Prospect / qualification process
    • Ability to present to senior level management
    • Development of networking partners
    • Phone skills
    • Negotiation skills
    • Proposal development
    • Account / relationship management
    • Proven ability to close (history of exceeding quota)
    • Effective Questioning techniques
    • Proficient with oral and written communication
    • Goal setting (career / personal)
    • Responsive to internal customer (Sales/Marketing) needs
    • Effective communicator
    • Successful adapting to change
    • Attention to detail (both oral and written)
    • Organized though process to sales strategy
    • Administrative organization (record keeping, reports)
    • Demonstrates professionalism
    • Team selling approach
    • Effective time & prioritization management
    • Industry and or company knowledge
    • Practical use of Sandler or comparable sales process
    • Ability to build cross divisional sales strategies
    • Sells beyond product / service to offering solutions
    • Knowledge of the SMB segment
    • Ability to demonstrate creative thinking
    • Ability to present to small and large groups
    • 10% Travel focused on training, and meetings
    • The ideal applicant will have current experience in Inside Sales

    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame


    Every Iron Mountain employee has an obligation to promptly report issues and violations.

    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.