• Mortgage Training Manager

    Job Location(s) US-TX-Dallas
    Requisition #
    Customer Services & Support
  • Overview

    Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.


    This role will have direct managerial responsibility for the centralized mortgage training program as well as any other trainers. Responsibilities will include coaching and instruction for the team and new trainers as well as full responsibility for the design and delivery of the associated training programs. Further, this role will be responsible monitoring metrics and uphold the highest standards of education and execution and thus, the delivery of exemplary performance.

    • Analyze the effectiveness and relevance of on-going training curriculum and delivery; identify needs, and formulate appropriate recommendations of action plans for enhancements.
    • Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials to support curriculums.
    • Measure and monitor training effectiveness, analyze results and make modifications where appropriate.
    • Assist in the hiring and selection process for Trainers, and provide on-going training and development for Trainers.
    • Provide a standard architecture design and structure for training programs.
    • Support new product or service launches by participating in project teams and ensuring training programs are prepared to support launches of new initiatives.
    • Develop and maintains a skill based certification program for all roles that aligns with organizational objectives.


      • This role requires a least 5 years of experience in the creation and/ or delivery of adult education programs while serving in a leadership role in a business environment.  They will have the ability to maximize effectiveness of the mortgage service team guiding the content development and on-going relevance of the program.  This individual will be committed to researching new training techniques and overall program design and execution. 
      • Knowledge of the principles of adult learning as well as overcoming the barriers to their motivation will be necessary. Equally important will be the ability to recruit and mentor a professional training team and support their on-going education and professional growth.
      • This will require collaboration with field, centralized leaders to develop a tracking methodology, and associated communication plan to share results internally and externally.  Supplemental training adjustments and individual training goals will be established, dependent on these findings.
      • This person will be accomplished in instructional design, training structure and delivery methodologies.   This individual should have excellent written and verbal communication skills.   They should have proven expertise in their ability to adapt to changing priorities, meeting deadlines and work well under pressure.  They should demonstrate extensive experience and judgment to plan and execute goals and the ability to lead and direct the work of others.  They should be competent in Microsoft office Suite and Google G Suite and proficient in all training modalities.
      • This person will support the Iron Mountain core values and lead with a positive attitude.  They will exhibit the ability to consistently engage the input of others to maintain a vital and relevant program.
      • This person will have a proven track record of exemplary problem solving and creative thinking skills. 
      • Excellent communication, organizational and delivery skills. It will be essential that this person have a proven record of influencing others in a positive and productive manner.
      • Education / Experience: 4-year College Degree / 3 - 5+ Years

    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame


    Every Iron Mountain employee has an obligation to promptly report issues and violations.

    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.