• Customer Relationship Program Manager - Financial Services

    Job Location(s) US-TX-Dallas
    Requisition #
    2019-23395
    Category
    Product Management
    Type
    Full-Time
  • Overview

    Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

    Responsibilities

    The Customer Relationship Managers (CRM) have primary responsibility ensuring customer satisfaction. The CRM will serve as a liaison between customer and the Iron Mountain functional areas delivering services. The CRM will ensure the “health” of client engagements by monitoring service level agreements, field communication, and customer satisfaction. The CRM will serve as a trusted advisor to Iron Mountain’s clients, having a thorough understanding of clients’ business objectives and challenges as well as expert knowledge of Iron Mountain’s services. Although this is not a sales role, The CRM will identify sales opportunities and may be asked to provide sales and solution support.

    Qualifications

     

    Functional Knowledge, Skills, and Competencies:

    Minimum 5 years of experience within mortgage lending operations, such as collateral management, mortgage servicing, etc.

    Leadership skills and the ability to influence and achieve results through others

    Strong presentation and public speaking ability.

    Strong project management skills.

    Good listening skills and a positive can-do attitude

    Solid written, verbal communication, planning and networking skills

    Subject matter expertise on information management – both physical and electronic records.

    Ability to adapt quickly and effectively to changing workloads and business pressures.

     

     

    Every Iron Mountain employee has an obligation to promptly report issues and violations.

    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.