• ROI Specialist

    Job Location(s) US-FL-Jacksonville
    Requisition #
  • Overview

    Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.



    Our Release of Information Specialist are the face of Iron Mountain!  See the details below.


    **PLEASE NOTE: This is a full time 40 hour work week position without out benefits. Has the possibility of changing to perm/with benefits base on candidate's performance.


    LOCATION: 5633 Doolittle Road, Jacksonville FL 32254

    SALARY: $14.00.

    HOURS: Monday – Friday 8:00am – 5:00pm




    *Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures.  Safeguard and protect the patient’s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and Iron Mountain policy. 

    *Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena) and methodology established by the customer or Iron Mountain Record Center (i.e., fax, scan, photocopy). 

    *Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application.  

    *Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor.  Ensure that work is performed in accordance with federal and state statutes. 

    *Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requestor.  Upon receipt of payment or pre-payment from the requestor, finalize the request in the tracking application and process payment according to Iron Mountain policy. 


    *Demonstrated ability to maintain a high level of confidentiality regarding patient information.  Knowledge of HIPAA preferred.   

    *A minimum of 1-3 years working in a hospital environment or medical background/records management experience required.

    *High comfort level with computer programs and software.  Proficiency with data entry functions. 

    *Strong organizational /interpersonal skills; attention to detail and the ability to multitask.   

    *Solid oral and written communication skills. 

    *Must be able to interpret Iron Mountain Release of Information Guidelines for validation of all ROI requests received. 

    *Position may be on site at a record center or medical facility. 

    *Service Level Agreements with the customer require that work be processed within set timeframes. 

    *Answer all routine customer inquiries in an efficient and effective manner. 

    *Licenses & Certifications Required:  Credentialed resources (e.g. Registered Health Information Technician (R.H.I.T.)) must maintain continuing education requirements to retain credentials. 

    *Education/Experience:  High School Diploma or GED required/ associate’s degree preferred/ R.H.I.T. desired .

    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame


    Every Iron Mountain employee has an obligation to promptly report issues and violations.

    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.