Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.
The Senior Account Manager is responsible for managing relationships for an assigned set of existing customers and for providing the highest level of customer experience. Account Managers are also responsible for coordinating client requests and resolution of issues/escalations to ensure client needs are addressed and solutions offered. Main responsibilities include customer retention, customer education on potential solutions, renewals, upsell/growth and customer lifecycle management. The Account Managers work in conjunction with our Project Managers (Services) and our Collections Managers (Storage) to ensure a best in class experience for our customers leading to increased retention
Every Iron Mountain employee has an obligation to promptly report issues and violations.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.