• Outsourced Records Lead

    Job Location(s) US-CA-Livermore
    Requisition #
  • Overview

    Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.




    Assumes responsibility for the records management program compliance.


    • Provides expertise on records management program policies and procedures.
    • Identifying process improvement opportunities for the retention of information and records for assigned business units
    • Inventorying, identification, indexing and disposition of all unidentified records
    • Assisting Customer with moves or closures, Divesture, Acquisitions through managing migrations and transfer of records.
    • Responsible for Audits and departmental assessments under the direction of the customer.

    Assumes responsibility for records management program implementation.


    • Maintains established Customer processes and procedures.
    • Implement records destruction, on behalf of Customer as requested.
    • Supports Customer’s Records Management training programs.

    Assumes responsibility for records management program administration and coordination.


    Coordinate reporting of new program management metrics.


    • Helps drive program improvements on behalf of Customer.
    • Provide records analysis and project management support to Customer. 

    Assumes responsibility for communication.


    • Day to day internal service-level management of Customer business units, including account communication and ongoing problem resolution, but not limited to, district service level issues, implementation, initial transfers, etc.

    Proactively communicate with Customer key contacts regarding overall program management.

    Other Duties as assigned.



    Performance Measurements:


    Ensures compliance to Customer’s Records Management program.

    Good coordination and effective working relations with other departments and managers.

    Ability to work within the organizational structure.

    Effective teaming with strategic and local district representatives.


    Essential Job Functions


    Implement and maintain records management program policies and procedures.

    Identify process improvements and best practices for a compliant records management program.

    Build external and internal relationships

    Coordinate reporting of new program management metrics.


    Educational & Experience Requirements
    • Minimum Education Requirements:
    • BA or BS Degree or equivalent experience
      Certification in Records (CRM or CRA) Desired or 5 Years experience in a Records management position.





    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame


    Every Iron Mountain employee has an obligation to promptly report issues and violations.

    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.