• OutSourced Records Manager

    Job Location(s) US-MD-Jessup
    Requisition #
    Work From Home (Virtual)
  • Overview

    Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.



    Our Records Manager is the face of Iron Mountain and enjoy all the benefits of a career! See the details below.

    • Competitive Pay/Benefits Package/401K w/ Company Match
    • Employee Stock Purchasing Program
    • Tuition Reimbursement
    • 3 Weeks Paid Vacation, 7 Paid Holidays
    • Medical, Dental, Vision Benefits available immediately

    SCHEDULE: Monday – Friday

    LOCATION: Hyattsville MD




    Under the direction of the customer, the Records Manager provides leadership, direction, planning, supervision and overall management of the Records Management Program for the company’s business units. In conjunction with the Information Governance Team and Data Privacy Officer, the Records Manager creates a high-level Records Management Program that is in accordance with the client's leadership objectives and business priorities as outlined in the company’s Records Management Policy.  The position reports to the Iron Mountain Program Manager with the following responsibilities for the business units.



    *Create, implement and maintain records management program policies and procedures in accordance with the records policy. 

    *Identify and implement process improvements and best practices for a compliant records management program.

    *Participate in the management and operation of on-site and off-site physical records storage to comply with records retention policies; this may include but may not be limited to facility usage, inventories, budgets and relationships with storage vendors/travel to office locations.

    *Manage and oversee records program staff and procedures in the retrieval of records, as appropriate, to meet requests for documentation and provide assistance as needed/act as subject matter expert. Prepare, conduct and support training for employees.



    *Understand the Retention Schedule and provide guidance on how to apply the Schedule to ensure that it meets the requirements of the business units.

    *Interface with technology professionals and/or leadership regarding the application of records policies to electronic data.

    *Build relationships across the organization, understand the “why” and “how” of the current state and the client's business priorities as outlined in the records policy, and facilitate process change when applicable.

    *Act as a liaison between departmental Record Coordinators and the Information Governance Team/Data Privacy Officer.

    *Provide subject matter expertise to the client’s Information Governance team when records management issues arise. 

    *In collaboration with the Information Governance Team and the Data Privacy Officer, act as a SME for the Legal and Compliance teams.

    *In conjunction with leadership, ensure collaboration of stakeholder groups, so that they come together and adapt effectively to records management policies and programs. 

    *Keep abreast of state and federal laws and regulations regarding the protection of records in an agency’s custody. Communicate with overseeing state agencies when applicable.




    *Bachelor’s Degree required. Master degree in related field preferred.

    *5-8 years of Records Management experience preferred.

    *3-5 years supervisory experience preferred

    *IGP (Information Governance Professional) Certification a plus/preferred.

    * CRM (Certified Records Manager) Certification a plus/preferred

    * CIP (Certified Information Manager) Certification a plus

    *Project Management and Change Management experience required.

    *Experience in understanding records retention schedules.

    *Experience in a university environment desired/preferred.



    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame


    Every Iron Mountain employee has an obligation to promptly report issues and violations.

    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.