Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.
The Customer Loyalty Specialist on the Customer Loyalty and Solution Team is a phone-based role responsible for the retention and closure of our customer accounts across all Iron Mountain service lines through positive customer interaction, support and analysis. The CLS is responsible for reselling the value of IRM services to the customer and the impact this has on their company’s Information Management program. If the CLS is unable to retain the customer, they are responsible for guiding the customer through the closure process and working closely with the Customer Support Specialist on the logistics of closing the account. The team is responsible for providing analysis of internal and external requests for customer support through system tools, working with various team members and executing solutions. The CLS must ensure that customer requirements are resolved in accordance with service level agreements and performance metrics.
Every Iron Mountain employee has an obligation to promptly report issues and violations.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.