Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than
The Technical Account Manager (TAM) is an integral part of the organization. This TAM is a professional technical services manager responsible for co-coordinating the delivery of services into key hyperscaler customers. The TAM plays a vital role in creating healthy long-term service relationships with customers, acting as the bridge between the client and our operational delivery teams.
The key responsibility of the TAM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. The Sr. TAM is the single point of contact for assigned hyperscaler customer(s) with the objective of delivering outstanding customer service and driving excellent service quality.
To succeed in this role, you will need to be a self-starter who proactively ensures customer satisfaction on all assigned accounts. The TAM oversees projects and business relationships for key hyperscaler customer(s). The TAM will have a strong ability to navigate and build relationships within all of the critical departments of our organization to assist in providing world class service.
This is a Senior Level role with high visibility to Senior Level Management