Iron Mountain Incorporated® (NYSE: IRM) is the global leader in storage and information management services.
Trusted by more than 230,000 organizations around the world, Iron Mountain’s real estate network comprises more
than 85 million square feet across more than 1,400 facilities in 47 countries dedicated to protecting and preserving
organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information.
Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business
documents, electronic information, medical data and cultural and historical artifacts. Visit www.ironmountain.com for
PROGRAM DIRECTOR, GLOBAL OPERATIONS SUPPORT
Reporting to the SVP of Global Operations Support this individual will lead the multi-year, global cost of sales/EBITDA transformation initiative, while managing leader and stakeholder adoption. The Program Manager will manage the cost of sales reduction and revenue generation initiative working through a matrixed organization in the business lines and more directly within the Global Operations Support organization. This position will be responsible and accountable for day to day program management of this multi-year initiative, driving significant financial and operational benefits across the enterprise, through coordination and process improvement, while mitigating risks. This leader will provide program management to the following components of the initiative:
The Program Director must be globally oriented, and have a strong understanding of systems, processes and operational models. This leader must possess strategic business partnership capabilities enabling the business to meet its cost savings targets as well as drive greater operational efficiencies and continuous improvement. The role must work closely with the SVP of Global Operations Support, Chief Financial Officer, Business Line Leaders (Developed Markets, Emerging Markets and North America), Global Real Estate, Global Procurement and Revenue Management.
Key responsibilities include:
cultural diversity while at the same time being able to drive effective change across different
cultures. Must have the knowledge of or learn the unique requirements or constraints of our International operations, specifically at the country level. Ability to navigate a complex business & highly matrixed organization
credible and powerful fashion: Executive leaders, business/country leaders, functional leaders. Ability to clearly articulate Iron Mountain’s A2C vision and strategy to all stakeholders.
new ways of thinking and work both within their team and the wider finance organization (ability to constructively challenge the status quo, identify improvements and engage with all relevant parties to gain commitment and ensure success. A change agent that is passionate about speed and simplicity.)
ensuring the team is lined up against them
SVP Global Operations Support
Other Key Relationships:
EVP Global Operations Support
Global Process Owners
Business Leaders (Developed Markets and International) including Country General Managers, Sales Directors and Operations Directors
Finance Leadership team (CFOs, Regional Controllers and Country Finance Directors)
Transformation & Integration Office
Head of Global Finance Shared Services
IT Leadership team
This job requires a Bachelor’s degree in Business
Finance qualification, e.g. Chartered Accountant
Master’s degree or MBA preferred
12 + years of experience business/commercial leader and/or in a global finance organization
Experience implementing major, global change management programs
Experience with complex billing and collections systems / processes
Knowledge and experience of how to define billing KPIs, set targets and install practical measurement and tracking tools
End to end process understanding around the A2C operating model
Successful track record of finance transformation and process improvement around A2C
Recent experience with Oracle ERP, billing systems, CRM systems
Knowledge of relevant and up-to-date billing enabling technologies including automation and robotics in similar industries
First class technical experience and a strong analytical approach with experience in:
Iron Mountain is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.