• Program Director, Global Operations Transformation

    Job Location(s) US-MA-Boston
    Requisition #
    2018-19736
    Category
    Operations
    Type
    Full-Time
  • Overview

    Iron Mountain Incorporated® (NYSE: IRM) is the global leader in storage and information management services.

    Trusted by more than 230,000 organizations around the world, Iron Mountain’s real estate network comprises more

    than 85 million square feet across more than 1,400 facilities in 47 countries dedicated to protecting and preserving

    what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data

    management, document management, data centers, art storage and logistics, and secure shredding, helping

    organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information.

     

    Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business

    documents, electronic information, medical data and cultural and historical artifacts. Visit www.ironmountain.com for

    more information.

     

    Responsibilities

    PROGRAM DIRECTOR, GLOBAL OPERATIONS SUPPORT                                 

    Job Summary

     

    Reporting to the SVP of Global Operations Support this individual will lead the multi-year, global cost of sales/EBITDA transformation initiative, while managing leader and stakeholder adoption.   The Program Manager will manage the cost of sales reduction and revenue generation initiative working through a matrixed organization in the business lines and more directly within the Global Operations Support organization.   This position will be responsible and accountable for day to day program management of this multi-year initiative, driving significant financial and operational benefits across the enterprise, through coordination and process improvement, while mitigating risks.   This leader will provide program management to the following components of the initiative:   

     

    • Labor Management
    • Fleet & Transportation Management
    • Real Estate
    • Procurement
    • Revenue Management

    The Program Director must be globally oriented, and have a strong understanding of systems, processes and operational models.  This leader must possess strategic business partnership capabilities enabling the business to meet its cost savings targets as well as drive greater operational efficiencies and continuous improvement.  The role must work closely with the SVP of Global Operations Support, Chief Financial Officer, Business Line Leaders (Developed Markets, Emerging Markets and North America), Global Real Estate, Global Procurement and Revenue Management.

     

    Key responsibilities include:

     

    • Developing a detailed multi-year plan, prioritizing, assessing and ranking opportunities, implementation strategy & timeline, to enable the Cost of Sales transformation success.
    • Responsible for engaging with business unit leaders, leaders in regions/countries to ensure program has full understanding of business requirements to inform plan and prioritization.
    • Engage with senior functional & business leaders, to seek information, recommendations, buy-in & alignment on targeted returns and the plan.
    • Deliver results partnering globally with key functional & business leaders
    • Set annual targets, specific initiatives & milestones will be set together with stakeholders
    • Working collaboratively with IT leadership in designing a strategies that incorporates leading practices and automation where appropriate
    • Providing thought leadership around the cost of sales to drive the establishment of leading practices.
    • Engaging and effectively communicating with all key global stakeholders and maintaining a governance structure to ensure buy-in to upgraded procedures and systems across all business lines and finance teams.

    Critical Competencies:

     

    • Global Outlook – ability to operate in a global business, understanding the importance of

    cultural diversity while at the same time being able to drive effective change across different

    cultures.  Must have the knowledge of or learn the unique requirements or constraints of our International operations, specifically at the country level.   Ability to navigate a complex business & highly matrixed organization

    • Compelling Communication and Influencing Skills – able to address a variety of audiences in a

    credible and powerful fashion:  Executive leaders, business/country leaders, functional leaders. Ability to clearly articulate Iron Mountain’s A2C vision and strategy to all stakeholders.

    • Drive Change – in the face of resistance and conflicting views, have the ability to push through

    new ways of thinking and work both within their team and the wider finance organization (ability to constructively challenge the status quo, identify improvements and engage with all relevant parties to gain commitment and ensure success.  A change agent that is passionate about speed and simplicity.)

     

    • Anticipate the Future – act as a true leader, anticipating future opportunities and challenges and

    ensuring the team is lined up against them

    • Results Leadership – ensures customer focus, optimizes execution, drive organizational success, leads boldly
    • Personal Leadership – respected and trusted leader with proven track record of achievement, adept management skills, reputation as a leader of change and passion about speed and simplicity. Ability to rapidly develop strong rapport and build relationships with individuals and teams at multiple levels of the organization
    • People Leadership – ability to develop, motivate and grow a vibrant team, optimistic --energizing the organization

     

    Key Traits:

    • Trust
    • Self-Awareness
    • Self-Starter with ability to set own objectives
    • Assertive and confident when dealing with conflict
    • Open-mindedness to take recommendations and input from many sources
    • Drive for achievement / results oriented; accept accountability
    • Flexibility and resilience to adapt to changing needs and timelines
    • Collaborative
    • Inclusive; Open to differences
    • Resilience & tolerance for ambiguity
    • Optimism
    • Capacity – aptitude for logic, reasoning, and quick decision making

     

    Key Drivers:

    • Energized by understanding the big picture and solving problems that impact beyond one’s domain
    • Driven by the ability to influence and help set and shape the strategy and direction of the company
    • Motivated by being a member of a top-tier professional leadership team with common objectives, a passion for the company, and respect for one another
    • Driven by achieving business results and continuously evolving the business
    • Excited by taking the big decisions, executing flawlessly, and seeing the results

     

     

     

     

     

    Key Relationships:

     

    Reports to:          

    SVP Global Operations Support

     

     

    Other Key Relationships:  

     

     

    EVP Global Operations Support

    CFO

    Global Process Owners

    Business Leaders (Developed Markets and International) including Country General Managers, Sales Directors and Operations Directors

    Finance Leadership team (CFOs, Regional Controllers and Country Finance Directors)

    Transformation & Integration Office

    Head of Global Finance Shared Services

    IT Leadership team

    HR

     

     

     

     

    Qualifications

    Ideal Experience/Education

    This job requires a Bachelor’s degree in Business

    Finance qualification, e.g. Chartered Accountant

    Master’s degree or MBA preferred

    12 + years of experience business/commercial leader and/or in a global finance organization

    Experience implementing major, global change management programs

    Experience with complex billing and collections systems / processes

    Knowledge and experience of how to define billing KPIs, set targets and install practical measurement and tracking tools

    End to end process understanding around the A2C operating model

    Successful track record of finance transformation and process improvement around A2C

    Recent experience with Oracle ERP, billing systems, CRM systems

    Knowledge of relevant and up-to-date billing enabling technologies including automation and robotics in similar industries

     

    First class technical experience and a strong analytical approach with experience in:

    • Operational efficiency
    • Process improvement (Six Sigma experience a plus but not essential)
    • Shared service and/or outsourced operating models
    • Driving growth
    • Bright, self-starter with a pragmatic commercial orientation and growth mind-set
    • Bias for action; performance driven with the confidence to operate independently
    • Global experience and mind-set; ability to influence effectively across different cultures
    • Excellent leadership, communication and influencing skills. Decisive, straightforward and a team player
    • A track-record of coaching and developing geographically disparate teams
    • Strong values and high personal integrity

     

     

     

    Iron Mountain is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.