• Release of Information Specialist- HIT Specialist

    Job Location(s) US-FL-West Palm Beach
    Requisition #
  • Overview

    Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.






    Our Release of Information Specialist are the face of Iron Mountain and enjoy all the benefits of a career! See the details below.

    • Competitive Pay
    • Quarterly Performance Bonus
    • Competitive Benefits Package
    • 401K w/ Company Match
    • Employee Stock Purchasing Program
    • Referral Bonuses
    • Tuition Reimbursement
    • 2 Weeks Paid Vacation, 7 Paid Holidays
    • Medical, Dental, Vision Benefits available immediately

    STARTING SALARY: $15.00. LOCATION: 3501 Electronics Way, West Palm Beach FL 33407.


    WORK SCHEDULE: Monday - Friday (8:00am - 4:30pm)




    As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties.  Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer.  Adheres to Customer policy and Iron Mountain policy, as well as state and federal regulatory guidelines surrounding the release of protected health information.   Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles.  Performs data entry functions, utilizing Iron Mountain’s tracking application, to log, monitor, and complete requests for information.  Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Iron Mountain Record Centers.  Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.

    • Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures.  Safeguard and protect the patient’s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and Iron Mountain policy. 
    • Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena) and methodology established by the customer or Iron Mountain Record Center (i.e., fax, scan, photocopy). 
    • Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application.  
    • Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor.  Ensure that work is performed in accordance with federal and state statutes. 
    • Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requestor.  Upon receipt of payment or pre-payment from the requestor, finalize the request in the tracking application and process payment according to Iron Mountain policy. 
    • Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain Record Center.  
    • Perform other duties as assigned.  


    • Demonstrated ability to maintain a high level of confidentiality regarding patient information.  Knowledge of HIPAA preferred.   
    • High comfort level with computer programs and software.  Proficiency with data entry functions. 
    • Strong organizational and interpersonal skills; attention to detail and the ability to multitask.   
    • Solid oral and written communication skills. 
    • Must be able to interpret Iron Mountain Release of Information Guidelines for validation of all ROI requests received. 
    • Must be able to identify problem ROI requests and escalate to supervisor/manager for direction. 
    • Must be able to identify issues impacting ability to perform duties as assigned.   
    • Position may be on site at a record center or medical facility. 
    • Develop and maintain pro-active customer relationships to ensure the quality of service provided. 
    • Maintain telephone contact with customers regarding accurate and timely service for release of information. 
    • Answer all routine customer inquiries in an efficient and effective manner. 
    • Direct difficult inquiries or complaints to the appropriate person. 
    • Contact customers when problems arise, as appropriate and in accordance with Iron Mountain policy.  
    • Interface with other staff members relative to workflow, customer problems/concerns and resources. 
    • Local travel varies based on contract with customer and whether work is performed at a record center or on-site at a medical facility.   
    • Licenses & Certifications Required:  Credentialed resources (e.g. Registered Health Information Technician (R.H.I.T.)) must maintain continuing education requirements to retain credentials. 
    • Education/Experience:  High School Diploma or GED required, associate’s degree preferred, R.H.I.T. desired /  A minimum of 1-3 years of customer service experience, records management or healthcare experience required.

    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame