• Operations Supervisor

    Job Location(s) US-PR-Rio Grande
    Requisition #
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


    • Full benefits -eligible day 1 of employment
      • Medical
      • Dental
      • Vision
    • Other benefits-
      • Paid vacation, holidays, sick/personal time
      • Tuition Reimbursement
      • 401k (with company match)
      • Employee Stock Purchase Program

    The Operations Supervisor oversees all daily operations of the center in the most cost-effective and customer-satisfying manner. This leader will coach a high-performance team and adhere to federal, state and Iron Mountain regulations.

    • Supervises and assigns specific responsibilities to all operations personnel
    • Motivates, mentors and empowers team to meet and exceed standards or set goals
    • Monitors employee attendance, productivity and other performance markers
    • Effectively uses metrics to aid accountability and measure performance 
    • Possesses excellent communication skills
    • Ensures that the branch provides the finest internal and external customer service
    • Builds internal and external relationships; fosters collaboration
    • Provides relief coverage for operational duties when employees utilize time off or are absent
    • Prepares accurate reports 
    • Is open to weekend work, if required 
    • Ensures compliance of all federal, state and company regulations


    • High school diploma or equivalent; college degree preferred
    • Valid state driver’s license with clean driving record; able to pass pre-employment drug testing and a background investigation as conditions of employment
    • Ability to lift 40 to 50 pounds
    • Minimum of two years’ supervisory experience in a warehouse, distribution, operations or other service-related environment
    • Computer proficiency (Word, Excel, Outlook)
    • Ability to complete paperwork in English accurately and completely
    • Strong attention to detail 
    • Strong customer service skills; values customers and communicates with them in a professional manner

    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame