Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
As Iron Mountain’s Information Governance & Digital Solutions (IGDS) organization expands its network of global partners, it requires that we create a role which is dedicated to supporting these critical business relationships. The IGDS Program Manager, Mortgage & Lending will serve as Iron Mountain’s primary operational and service management interface person with specifically-named IGDS partners.
The Program Manager will work closely with assigned business partners to support and manage all aspects of the ongoing relationship, in support of the projects/business opportunities that are brought to Iron Mountain as a result. Additionally, this individual will proactively address the needs of both the partner and Iron Mountain, and ensure that Iron Mountain resources are working in a coordinated fashion based on detailed and accurate information. He/she will demonstrate exceptional relationship skills in delivering the highest levels of customer satisfaction in what is a demanding, dynamic and rapidly changing environment.
Customer Relationship Management
Internal Operational/Business Coordination
Internal and Partner Relationships
Quality Assurance and Continuous Improvement
It is the responsibility of every Iron Mountain employee: