• Imaging Operations Supervisor

    Job Location(s) US-MD-Jessup
    Requisition #
  • Overview

    Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.


    • Full benefits -eligible day 1 of employment
      • Medical
      • Dental
      • Vision
    • Other benefits-
      • Paid vacation, holidays, sick/personal time
      • Tuition Reimbursement
      • 401k (with company match)
      • Employee Stock Purchase Program

    Position Summary: 


    Oversee the day-to-day projects and personnel within the Imaging Center.  Interface and communicate daily with customers (internal/external), resolve issues, plan and staff for projects, adhere to department standards, monitor timelines and results.


    Primary Duties and Responsibilities:

    1. Provide daily direction to employees in order to accomplish projects.  Manage project timelines, quality and outcome of Customers orders.  
    2. Lead, mentor, cross train and provide accountable standards and measures to the department employees.
    3. Perform time studies for Sales/Account Management.   
    4. Research and resolve customer issues, modify work procedures as needed to meet customer demand.   
    5. Manage HR related items: scheduling vacation, managing timecards, assist in performance reviews, assist in hiring and termination processes.   
    6. Ability to assist in the invoicing process.



    Required Skills and Education:

    Functional Knowledge, Skills, and Competencies:


    Understanding of the imaging processes, demonstrated leadership skills with strong technical background and organizational skills. Demonstrated basic billing knowledge.
    Business Expertise:


    Basic understanding of Accounting and the factors that affect margins.  




    Instrumental in driving production through the Imaging Center personnel by leading and mentoring the imaging personnel.   


    Interpersonal Skills:


    This position requires good communication skills to communicate effectively internally and externally.  There will be interaction with multiple areas of Iron Mountain with greater focus on local market communication.  External communication may consist of infrequent Customer visits, written and verbal communication. Ability to communicate effectively current imaging processes.


    Travel Requirements:

    • Total travel: 5% 
    • Local travel (Depending on District): 1% 
    • Overnight travel: 1% - Corporate sponsored training or meetings




    Minimum Education/Minimum Experience: 

    High School/2 – 4 Years
    Preferred Education/Preferred Experience: 

    2 years college/2 – 4 Years


    Compliance Obligation:


    It is the responsibility of every Iron Mountain employee:

    1. to comply with all applicable laws, rules, regulations, and company policies
    2. to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
    3. to complete required training within the allotted time frame