• Shipping and Receiving Clerk

    Job Location(s) US-AZ-Phoenix
    Requisition #
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


    Position Title: Shipping and Receiving Clerk


    Department: Operations


    IM is the global leader in providing colocation and cloud services in a data center as a service platform.  We partner with all types of enterprises, government agencies and commercial companies.  IM has pioneered the next-generation of data center infrastructure technology, which lowers the total cost of data center ownership for enterprises, governments, and service providers. IM technology provides an innovative way to deploy, provision, and optimize data center capacity anywhere in the world based on the needs of businesses, applications, and users.  IM operates six data centers across three continents, and owns two of the five largest data centers in the world.

    Job Summary:   We are currently looking for a Shipping and Receiving Clerk to work in our Phoenix, AZ Data Center. At IM, the Shipping and Receiving Clerk will be responsible for: Inbound and outbound shipments; software-aided inventory tracking, space management.  In addition, the S&R Clerk will be responsible for: Inventory Management, Shipping and Receiving of IM materials, Quality and process management, as well as assist with recycling efforts and the development and implementation of supply chain strategies based on 5S.

    Benefits:  We value our employees’ time and efforts.  Our commitment to your success is enhanced by our competitive salary and benefits offering.  

    • Medical benefits start day one with IM
    • Paid Vacation
    • Paid Holidays
    • 401(k), pension or stipend plan
    • Innovative culture of excellence
    • Casual dress code



    • Inbound Receiving
    • Unload Carrier inbound shipments
    • Accurately verify shipments against packing slips and/or purchase orders
    • Put away stock according to departmental guidelines and Bin Locator System
    • Practice First In First Out (FIFO)
    • Accurately input shipments into MRP system (GP)
    • Maintain a neat and organized work area
    • Communicate with Procurement and Manufacturing on unidentifiable packages via ‘unable to receive log’
    • Inventory Management
    • Responsible for incoming and ongoing inventory. Recording all inventory moves by bin location
    • Perform Cycle Counts weekly, with year-end physical inventories
    • Facilitate materials to the production lines via pick lists
    • Space Management
    • Learn and utilize best in class processes (i.e.: Kanban, FIFO, 5S, etc.) and ensure proper product/package are audited and labeled correctly for quick identification
    • Coordinate inter-company inventory transfers
    • Maintain stockroom and receiving dock area through organization and cleanliness; adhering to storage design principles; continuously driving improvements
    • Keep equipment operating properly by learning and enforcing operating procedures, troubleshooting breakdowns, and scheduling preventive maintenance and repairs
    • Quality and Process Management
    • Identify and appropriately address material supply issues
    • Cooperatively develop and maintain standardized operating procedures including work instructions for integral material planning processes
    • Meet and exceed department and personal KPIs
    • Leverage knowledge of IM’s operational requirements
    • Delivery and Management of Non Inventory Packages
    • Serve as primary point of contact for inbound shipments
    • Monitor, track and provide feedback on performance of delivery, quality and service
    • Log non-inventory shipments on delivery log and obtain signature when delivering
    • Recycling Efforts
    • Properly dispose of warehouse refuse
    • Security Protocol/Confidentiality
    • Refrain from disclosing confidential customer names to nonaffiliated personnel
    • Assure that all bay doors are pad locked at the end of the day
    • Assure that all equipment keys are secured and only given to authorized personnel
    • Assure that all inventory product is secured if stored in an outside location
    • Restrict access to all inventory cages to authorized personnel only
    • Ensure all IM security measures are met
    • Outbound Shipping
    • Secure and maintain outbound packages until next scheduled pick up
    • Insure outbound packages are loaded onto carrier truck/trailer with utmost care
    • Must follow inter-company routing instructions
    • Ship package through designated shipping system
    • Forward Service Now tickets with shipment info to originator of the ticket



    • High School diploma or an equivalent.
    • 1 year’a experience in a high-volume warehouse environment preferred.
    • Experience with forklift, forklift certified or able to become forklift certified.
    • Able to operate a pallet jack.
      • Proficiency in material handling and stock control with an understanding of their financial and operational impacts.
      • Unquestionable personal integrity and work ethic
      • Extreme attention to detail in a fast-paced environment.
      • Intermediate PC skills with demonstrated proficiency in Microsoft Office Suite.
      • Basic Math Skills
      • Able to take initiative and work independently.
      • Strong customer service mindset and driven to find resolution.
      • Strong interpersonal and facilitation skills.
      • Strong oral and written communication skills.
      • Previous experience with Great Plains a plus.


    Physical Requirements:

    • Able to pass a drug check and background investigation. Security clearance via Government or other agency background check may be required for customer support
    • Able to read, comprehend, and follow documentation written in English
    • Able to work rotating shifts including graveyard or swing, including holidays, on a regular basis
    • Must be able to lift 70 lbs safely over your head. To include standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable
    • Able to sit and stand for long periods of time
    • Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition
    • Able to safely climb a 12-foot ladder and reach at arm’s length without losing balance




    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee: