Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Details of the position:
Service and communicate with our Shred customers by performing their Shred Service delivery program. Operate vehicles such as mobile shred units or straight trucks in order to service the customers in a timely manner while observing all laws and Iron Mountain safety rules.
Key Responsibilities :
A. Interface with Iron Mountain customers on a daily basis. Verbally communicate details and information to customers and service the customers’ needs in person.
B. Interface with customer service, customer support and managers on a daily basis regarding service quality and issues of customer satisfaction.
C. Transport shred bins and consoles to and from specified points within the region’s territory. Perform emergency/priority requests and any other customer requests requiring transportation. Operate under specific detailed instructions; refers changes in schedule or problems to supervisor.
D. Properly use and maintain the Driver Scanner while servicing customers.
E. Load and unload vehicles as required and verify accuracy of deliveries and pick-ups.
F. Observe traffic and parking regulations and make daily inspection of assigned vehicle to insure proper maintenance is performed. Clean and service vehicle; perform minor maintenance or make minor adjustments as necessary. Report abnormal conditions requiring repair to vehicle. Maintain all equipment associated with delivery/pick-up including carts, cases, skids and two wheelers.
G. Prepare and maintain all driver paperwork including driver manifests, work orders, bin or console retrieval orders, and. Track and forward parking tickets, toll receipts, etc. for payment. Notify manager immediately of accidents and complete accident reports.
H. Follow Iron Mountain’s Safety and Security programs at all times.
I. Perform other duties and projects as assigned
Must be proficient at operating a vehicle requiring a commercial driver’s license of A or B class. Ability to perform customer service through interacting and servicing external and internal customers. Proficient at interpreting and performing route plans and using scanning equipment. Require attention to detail and accuracy.
Nature of Impact: Our drivers are the face of Iron Mountain to the customer and are key to delivering distinguished service to our shred customers. Our drivers must have the ability to deliver ongoing distinguished service to our customers and engage with co-workers in a professional and friendly manner.
Job / Physical Requirements/Qualifications: This position calls for a significant amount of strength and stamina.
A. Physical Requirements:
a. Climb/Step up into a truck cab
b. Grip, lift, push, pull, and carry wheeled, plastic bins over, up and down inclines, stairs, changes in walking surfaces and elevations
c. Lift at least 70 lbs.
d. Walk, stand and sit for extended periods of time
e. Push, Pull bins from 25-350 lbs., with an average weight of 170 lbs.
f. Must be at least 21 years old with a valid CLASS B CDL driver’s license, have a good driving record
g. Be able to pass a pre-employment substance abuse screening, a background check and a DOT physical
h. Demonstrate safe and efficient driving skill
B. Travel Requirements:
% Total travel: 90%(Local)
% Local travel (Depending on District): 90%
% Overnight travel: 0%
C. Licenses & Certifications Required:
Class A: Any combination of vehicles which has a gross combination weight rating or gross combination weight of 11,794 kilograms or more (26,001 pounds or more) whichever is greater, inclusive of a towed unit(s) with a gross vehicle weight rating or gross vehicle weight of more than 4,536 kilograms (10,000 pounds) whichever is greater.
Class B: Any single vehicle which has a gross vehicle weight rating or gross vehicle weight of 11,794 or more kilograms (26,001 pounds or more), or any such vehicle towing a vehicle with a gross vehicle weight rating or gross vehicle weight that does not exceed 4,536 kilograms (10,000 pounds).
Minimum Education : High School
Minimum Experience : 1 year
Preferred Education : High School
Preferred Experience : 2 – 4 Years
It is the responsibility of every Iron Mountain employee: to comply with all applicable laws, rules, regulations, and company policies to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct complete required training within the allotted time frame.