• Service Delivery Technician, Data Center

    Job Location(s) US-VA-Manassas
    Requisition #
    Information Technology
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.




    This position will be responsible for the day-to-day operational needs of the data center facilities which is a 24 X 7 operating environment.  He/she will maintain the proper operating conditions of the compute space for all IT processing and network equipment to insure 100% uptime for all systems. They will perform requested installations and troubleshoot systems.  He/she will participate with multiple IT teams on project work as requested.


    Provide remote hands support for any request requiring actions within the data center space to include but not limited to,  server / network equipment racking,  provisioning power for new rack installations, all data cabling and provide hands on support for problem resolution       

    Assist with and conduct failure analysis of  all computing / network systems

    Install network structured cabling and other infrastructure components

    Monitor and react to alert / alarm conditions generated from management system 

    Conduct preventative/minor corrective maintenance routines in conjunction with various hardware maintenance programs

    Develop,  update and maintain all standard operating procedures for data   cabling

    Physically monitor all compute spaces for proactive maintenance

    Perform server, network device, and storage array hardware troubleshooting.
    Perform advanced structured cabling tasks including termination of fiber (fusion splice), twisted pair, and coaxial copper runs.
    Be proficient in extending various types of network circuits including OC-n, DS1/3, Gigabit Ethernet, and wavelength
    Be knowledgeable concerning meet-me-room and carrier POP layout, installations, and maintenance
    Perform basic electrical troubleshooting, including use of an amp-meter
    Knowledge of basic electrical theory including Ohm's Law, AC power, power/voltage/current relationship, grounding, and electrical circuits.
    Be able to use network troubleshooting tools including light meters, OTDRs, and packet analyzers
    Knowledgeable concerning shipping and receiving of complex data center equipment including storage arrays. Basic carpentry skills are useful.
    Ability to perform remote hands tasks on a variety of data center equipment including servers, storage arrays, and network devices
    Knowledge of best data center practices, such as hot aisle cold aisle rack configurations, how to rack and cable to maximize cooling
    BCSI and/or A+ certification desired. Three years structured cabling experience strongly desired


    A data center specialist must have a high level of competence working in a data center environment.  They will be required to follow best practices defined for the production and backup data centers. They must use past experiences and draw upon organizations such as BICSI and AFCOM to insure best practices are being instituted and maintained in the data center environment

    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame