• Business Relationship Manager – Acquisition to Cash (A2C)

    Job Location(s) US-PA-Royersford
    Requisition #
    2018-18661
    Category
    Information Technology
    Type
    Full-Time
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
     
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
     
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

     

     

    Responsibilities

    The Business Relationship Manager – Acquisition to Cash (A2C) has the overall responsibility to support process and technology used by global Accounts Receivable, Customer Care, Billing and Collections teams to enable their operations and improve DSO and other operational metrics. The role also includes responsibility to design solutions to business problems in the technology systems as it relates to the above functions and then to ensure successful delivery of those solutions. This role liaises between the finance, business and IT communities to align the solution of various projects between the groups. As part of project delivery, this role will also communicate decisions, process, changes and relevant project information to appropriate levels of the organization, effectively ensuring appropriate change management has occurred. This role will proactively share knowledge of technology risks and opportunities while building solutions and improve efficiency and effectiveness of the business, striving for standardized process and technology. The BRM – A2C will be a key member of the Finance BRE Team and may have temporary oversight of contractors or other team members during project delivery.

     

     

    Responsibilities:

    • Build stakeholder network across the global A2C business function and manage proactive relationships.
    • IRM IT oversight over A2C (primarily Oracle Advanced Collections, Oracle Receivables, Billing solutions, Service Cloud and tools that integrate with these) to ensure they are operating effectively and ensuring they are operating within the boundaries of IT governance.  Also, manage and facilitate any additional country conversions as additional countries are migrated into the solution platform or adopt new functionality. 
    • Partnering with management and IT, prioritize enhancements and changes to tools and build business cases. Create cross functional consensus as to the timing of solution deployments.
    • Act as business architect and project delivery owner of any enhancements, upgrades or changes to the tools. Project delivery includes ensuring to the business is engaged and approving (SIT, UAT, cutover) and change management is defined and delivered.
    • Act as the escalation point of contact for A2C teams and work across IRM IT organization to ensure issues are being addressed in a timely manner.
    • Monitor performance of service levels and ensure operations are not hindered by technology challenges (e.g. Network bandwidth, uptime time, error/ticket closure and escalation).
    • Design and maintain standardized access to IRM systems in accordance with SOX controls and best practices.
    • Participation in acquisition integration or divestiture activities to ensure the business team is prepared to take on new acquisition or divestiture activity as it relates to integration to IRM financial systems.
    • Partner with the IT, Operations and Finance leadership to ensure alignment and coordination of strategic priorities.
    • Develop, lead and deliver necessary trainings concerning system access and system functionality.

    Qualifications

    This is a significant role that has a broad knowledge of all A2C systems and the integration across those systems at a functional level. The role will coordinate other IT, Operations and Finance team members and external resources during project delivery as needed.

    Education and Experience:

    • Strong business acumen 
    • Deep understanding of the A2C function
    • Relationship Management to navigate the business and IT to build solutions
    • Financial knowledge of both operating budgets and planning
    • Program management knowledge
    • Presentation skills
    • Previous business partnering experience
    • International experience
    • Significant Oracle functional competence
    • Possess strong analytical skills, including an understanding of business economics and financial resources
    • Operational execution excellence
    • Finance-related BS or MS, or MIS, preferred