• Program Manager

    Job Location(s) US-TX-Dallas
    Requisition #
    Product Management
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


    Manage and performs day to day operations for the Program Operations and facilities. Responsibilities for this position will include managing the workflow processes, ensuring imaging standards practiced and followed, as well as assessment of facility performance and capacity, liaison for all program customer interactions and service level agreements.  Responsibilities for this position will also include setting of processes (including documentation), analyzing and modifying workflow performance, supporting local sales staff and training of new staff in all phases of the program processes including imaging. Included as part of the operation responsibility is capacity planning which includes managing the through put of each phase of processing, imaging, system utilization including local disk, supplies and insure the proper backup of all related components and maintain a proper DR process. 


    • Manage all activities related to the program for operations, including knowledge of the direct hands on processes and workflows in use.
    • Manage client communication and service level agreements
    • Coordinate weekly, monthly, quarterly and yearly business reviews or as needed
    • Maintain all related imaging/processing/tracking software and equipment
    • Mortgage file vault storage and movement management, including knowledge of the direct processes and workflows in use
    • Maintain user lists for Iron Mountain and client systems to run the program
    • Makes recommendations to management on desirable additions, replacements or changes in the program through change controls with the client
    • Coordination of local operations for proper chain of custody / security
    • Active participation in the operation, support, communication and maintenance of all aspects of program practices within Iron Mountain
    • Ensure process and procedures are in place for Iron Mountain security policies and controls are met related to the program
    • Maintain proper DR process and procedures for the production/storage environment
    • Coordinate box/document transfer, chain of custody from local operations
    • Management of the staffing, workstations and scanners capacity
    • Assist in program operations manual and documentation updates
    • Monitoring of production workflow and identify and correct bottlenecks
    • Monitoring of batch classes and support failed batches
    • Coordinate efforts with system support on issues
    • Coordination of  patches / upgrades for software / hardware as required
    • Oversee required scanner maintenance with vendor
    • Standard imaging/program reports for the division as well as program specific reports daily, weekly, monthly.
    • Manage staffing time in Kronos and adhere to Overtime rules
    • Work with HR on staffing recruitment, staff management, termination and reviews as needed
    • Bi-weekly updates of environment on DS Operations meeting or as needed
    • Maintain local required program supplies
    • Other duties as determined by the District Manager/Director Digital Solutions


    • A minimum of 5 years experience in the mortgage processing environment and imaging.
    •  Excellent knowledge of mortgage origination processes and procedures
    • Excellent knowledge of mortgage documents and compliance
    • Knowledge of computer and scanner operation a plus
    • College degree a plus
    • Strong communication skills
    • Ability to prioritize, multitask
    • Excellent knowledge of Microsoft Office Suite with particular in Excel, Word, Power Point and Outlook.








    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame