• Manager, Revenue Management, Data Centers

    Job Location(s) US-MA-Boston
    Requisition #
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions


    The global revenue management team supports revenue and profit growth by setting a value-driven price strategy, by partnering with Sales and other functions to lead pricing decisions, and by identifying price growth opportunities through customer discussions and data analytics. Innovation is critical to our survival, as growth slows in our core business storage markets.  We have invested over $1.5 billion in our Data Centers business over the past 18 months as we launch a new service to our hundreds of thousands of business customers.


    The Manager role will support the global growth of this business. Deliverables will include:

    • Deal support – providing analytics and negotiations strategies for individual deals, drawing upon market trends and comparisons to peer customers
    • Annual customer renewals – streamlining and executing a process to fairly adjust customer pricing as annual contracts renew, assessing segmentation, market indices, and unique customer value
    • Strategic accounts – advanced planning and strategy development for large, global accounts with complex relationships, needs, and value drivers
    • Bundling strategies – customer solutions to simplify purchasing complex packages of services within our Data Centers portfolio, or creating bundled solutions including Data Centers, Cloud services, offline secure data archival storage, data restoration services, data governance policies, or other services
    • Pricing tools – developing standard tools to establish a target price for individual customer transactions, based on differential customer value and peer pricing trends, with clear approval rules and processes; dashboards to build negotiating stories; and reporting tools to measure performance and identify opportunities

    This role is an important part of our commitment to excellence in revenue management and our ability to deliver sustained annual profit growth.  This also offers an opportunity to work with general managers and stakeholders across our global organization, and with customers in the arts and entertainment industries. The role works with a high-performing global revenue management team, recognized by executives and Wall Street as one of the keys to Iron Mountain’s success.  Key stakeholders include Sales, through which deals are priced and executed, Finance as a source of performance data, IT as we design and implement new pricing tools, Marketing as we identify sources of customer value and growth strategies, HR as we develop training and reward measures, Communications as we build value-based messaging, and other executives across the organization.


    Ideal Capabilities

    • Creative analytic capability – the ability to utilize data to identify opportunities and build a compelling story for change; translate financial analysis into prescriptive, actionable recommendations
      • Ability to design, construct, analyze and explain insightful analytics models
      • Able to recognize and identify trends and drivers, and distill them into insightful analysis
      • Speak statistics – pivot tables, correlation, Tableau or Qlikview, Customer Relationship Management system experience, price optimization tool exposure – all highly valued
    • Persuasion – the ability to lead change and align multiple teams; to influence multiple senior leaders without direct authority; fluency with conference calls, webinars, PowerPoint, etc.
      • Maturity – Ability and desire to interface with executive management
      • Multi-disciplinary capability – the ability to interact across functions and cultures
    • Program leadership – the ability to independently lead multiple projects from strategy to implementation – independence highly valued


    • Bachelor’s degree; Master’s degree preferred – especially business, statistics, economics, or behavior
    • Certified Pricing Professional recognition highly prized
    • 7+ years’ business experience, with a passion for pricing; interest in the arts will make the role more exciting
    • Advanced proficiency MS Excel, MS Access, MS Word and PowerPoint
    • Ability to transform process and tools to simplify the user experience while driving price revenue growth and profitability


    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame