• Client Services Administrator

    Job Location(s) US-NY-New York
    Requisition #
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.  


    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.  


    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.


    The Client Services Administrator is responsible for the completion of Storage, Project and Account team billing process, as well as management of our pipeline and Customer Relationship Management [CRM] data.


    Job Responsibilities:

    • Manage billing for the Storage, Project and Account teams, which includes but is not limited to creating, maintaining and editing documents, spreadsheets, and files
    • Prepare and maintain documents that assist Accounting with creating invoices
    • Ensure clients are invoiced appropriately by reviewing the estimate and comparing it to the final invoice
    • Manage the credit memo process and rebills
    • Tracking and following up with internal departments to ensure tasks are closed in a timely manner
    • Managing and matching up vendor invoices to projects
    • Management of customer information in our CRM
    • Supporting the sales cycle using our CRM
    • Liaising with services and storage to retrieve data for billing and client management
    • Leading regular CRM data maintenance activities to help the organization insure accurate, relevant information is available to all who need it



    Experience, Skills and Attributes:

    • Administrative support experience in a professional environment
    • Excellent verbal communication, written communication, and proofreading skills
    • Keen sense of accuracy and attention to detail
    • Highly organized
    • A professional demeanor and the ability to handle matters confidentially
    • Ability to provide excellent internal client service and exhibit a sense of urgency to complete duties in a timely manne
    • Ability to interface well with all levels of employees and third-party parties in a highly professional and friendly manner
    • Proven team player
    • Desire to be part of a rapidly expanding business
    • Strong in Microsoft Office skills, especially Excel
    • Salesforce CRM experience recommended, but not required



    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
    • to complete required training within the allotted time frame