• Operations Supervisor

    Job Location(s) US-NJ-Newark
    Requisition #
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.


    Based in New York, Crozier Fine Arts is an industry-leader in art storage and logistics and an advocate for worldwide commercial standards. A component of the Adjacent Businesses segment within Iron Mountain, Crozier provides services that support the art management lifecycle, from initial purchase to final sale; including secure storage, climate-controlled vaults, viewing areas, consultation, installation and project management services, and international shipping capabilities for art industry professionals and collectors all over the world.






    The Operations Supervisor is responsible for all storage accounts, client services, operations and administration of the Newark facility under and at the direction of the Operations Manager. Additionally, this position will assist in managing an operations team, who thrive on exceeding Crozier’s clients’ expectations. The Operations Supervisor must be capable of stepping in and covering for the Warehouse Manager in their absence.


    Ideal candidates for this position shall have the ability to organize, schedule, and plan daily activities, while building a highly motivated performance team and supporting operations staff with warehouse guidance and knowledge.


    Job Responsibilities:

    • Safety & Security – Responsible for the safety and security of clients, employees, and the art. Assists the Operations Manager with all issues relating to building security, fire prevention, CCTV, and burglar alarms. Acts as the second responder to any and all off-hour emergencies and second in the response central station call tree. Assists the Operations Manager with security, safety, and profitability of the facility.
    • Staff – Assists with the responsibility for training, mentoring, coaching, developing and retaining facility staff. Helps ensure the facility is appropriately staffed at all times. Back up for the input and approval of payroll. In conjunction with the Operations Manager, supervises and assigns specific responsibilities to all warehouse personnel. Motivates, mentors, and empowers team to meet and exceed standards set. Effectively uses metrics to aid accountability and measure performance.
    • Finance – Assists the Operations Manager with preparing activity reports and meeting monthly financial targets set by the company. Helps to prepare and monitor annual operation budget.
    • Administration – Helps supply estimates and facility availability information to internal clients. Assists with the coordination activity logistics and handling strategies. Assists with the scheduling and coordination of third party vendors.
    • Engineering/Facility – Supports the Operations Manager with the liaison with the Engineering team for all issues relating to building and equipment. Assist with the maintenance, general upkeep and appearance of facility.
    • Client Services – Assumes role of secondary contact with clients and accounts, advises on innovative developments, and new business opportunities. Builds internal and external relationships while fostering collaboration.


    Experience, Skills and Attributes:
    •Bachelor’s degree preferred, or equivalent work experience.

       3 -5 years of supervisory experience
    •Strong working knowledge of art logistics, including current packing,  handling, storage, and transportation methods and materials/equipment
    •Track record of excellent customer service
    •Demonstrated leadership ability
    •Capable of working well under pressure and deliver on deadlines
    •Excellent communication, organizational, analytical, and problem-solving skills
    •Ability to plan, multi-task and manage time effectively