• Site Service Specialist -Production Operations

    Job Location(s) US-TX-Dallas
    Requisition #
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


    Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


    The primary responsibility of the Site Service Specialist is customer contact for the purpose of managing the relationship during production

    • Coordinating the customer communications as well as bringing on new projects
    • Completing reports, job specs, customer setup and attending daily/weekly meetings with production
    • Pulling specific data lists as required for internal and external use

    The Site Service Specialist serves as a resource to the entire Operations Team with regard to production
    Skilled at communicating and sharing knowledge throughout

    the organization - specificaly with regards to production.


    • Strong proficiency with computer applications including, Window based programs 
    • Ability to learn new technology and transfer the knowledge to others
    • Ability to work well independently as well as in collaborative groups
    • Commitment to providing excellent customer service
      • Exceptional interpersonal skills (requires diplomacy, tact and a clear, courteous and professional manner)
      • Ability to maintain confidentiality of sensitive information
      • Creative approach to accomplishing responsibilities and improving processes
      • Enjoy learning and possess a commitment to professional development
      • Strong work ethic and be personally accountable
      • Strong attention to detail


    Technical Requirements:

    Proficient use of Microsoft Office Products – including strong skills with Excel and data manipulation.

    Proficiency with Access or an understanding of SQL



    Additional requied duties:

    Abide and follow the Iron Mountain Employee handbook

    Abide and follow the Internal Vision Statement

    Represent Iron Mountain in a professional manner

    Attend monthly staff meetings


    Compliance Obligations:

    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame