• Client Representative

    Job Location(s) US-GA-Norcross
    Requisition #
    Account Management
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.



    To contact and solicit the renewal of escrow accounts from assigned client base.  Responsible for managing and ensuring the renewal of escrow accounts as wells as maintaining accurate billing information to reduce write-offs, client reporting, collections, and client services for accounts. Up-sell complimentary services as required to increase client billings.

    • Contact SMB clients in accordance with assigned account base 90 days in advance of their contract renewal. Up-sell complimentary service offerings to increase client billings. Work with SMB client to insure all outstanding invoices remain current and qualify billing information such as contact name, address, service levels, purchase orders and enrollments, intent to renew – if changes are required make the necessary adjustments in the database as needed. Work with accounting team as needed to insure client information is accurate.
    • Maintain, update and correct customer account information for assigned client base as requested by the client – work with other departments to ensure all updates are performed by contractual guidelines. Perform account reconciliations and account summaries upon request.  Provide support to clients using the portal.
    • Prepare reporting on qualification tracking for assigned territory to management on a weekly basis.
    • Process terminations, unscheduled billing and credit request when required for assigned account base as needed to bring the account to a current status.


    • BS / BA or equivalent work experience required
    • Excellent written and verbal communication skills
    • Excellent organization and time management skills
    • Pro-active and assertive; self-starter who is able to take initiative
    • Familiarity with spreadsheets, word processing and accounting applications
    • Relevant collections or client management experience ideally in the information technology industry, legal or professional services 
    • 1% Total travel, 1% Overnight travel

    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame