• Senior Customer Development Advisor

    Job Location(s) US-PA-Royersford
    Requisition #
    Work From Home (Virtual)
  • Overview

    Iron Mountain is a storage and information management company, assisting more than 156,000 organizations in 36 countries on five continents with storing, protecting and managing their information.

    Publicly traded under NYSE symbol IRM, Iron Mountain is an S&P 500 company, a member of the FORTUNE 1000 (currently ranked: 730), and a member of FTSE4Good index. Organizations in every major industry and of all sizes—including more than 94% of the Fortune 1000—rely on Iron Mountain to store and manage their information.

    We’re honored that our customers have put their trust with us. We safely store some of the world’s most valuable historical artifacts, cultural treasures, business documents and medical records. To properly protect and render this information, Iron Mountain employs over 25,000 professionals and boasts an unrivaled infrastructure that includes more than 1,000 facilities and 3,600 vehicles.

    Altogether, our experience, knowledge and reputation for service have combined to make us the world’s leading provider of:

    • Records management
    • Data Management Solutions
    • Information destruction


    The Senior Customer Development Advisor (CDA) is an Inside Sales, phone-based role that grows assigned and unassigned Iron Mountain customers Revenue over prior year. Iron Mountain offers an amazing opportunity for you to engage with our customer base and sell a physical solution for their business needs. The focus is on loyalty, retention, and providing solutions to meet customer needs while uncovering and selling new opportunities for revenue growth quota attainment. The CRA is the primary customer contact and manages this relationship. You MUST be energetic, driven, motivated and want to be in sales!

    • Ensure consistent customer contact through a minimum of 50 dials and 10 customer conversations daily. All activity to be tracked through Salesforce.com.
    • Responsible for 100% pipeline integrity.
    • Approach customers consultatively and systematically to understand the organizational business objectives and goals. Leverage this knowledge to educate on Iron Mountain value and locate opportunities to increase Iron Mountain revenue over prior year.
    • Renew contracts well ahead of expiration.
    • Quickly gain knowledge of IRM product offerings through on line courses and self-study.
    • Partner with customer service and operations to ensure a satisfactory customer experience
    • Proactively contact customers at Risk and resolve issues through customer needs analysis.


    • Strong account management skills.
    • Ability to identify customer need and translate into a solution.
    • Demonstrate proficiency with MS Office and Salesforce.com systems.
    • Prospect within book of business.
    • Exceed key activity metrics.
    • Excellent written, oral and presentation skills.
    • Strong interpersonal skills, ability to partner, influence and negotiate.
    • Ability to effectively plan. Strong analytical skills.
    • Ability to team effectively at all levels of IRM and customer personnel (to include C-level) on a wide range of topics and issues.
    • General business acumen and ability to quickly understand IM’s solutions.
    • Education: 4-year College Degree preferred
    • Experience: 4 years successful inside sales experience.