Director Facility Program Management

Job Location(s) US-MA-Boston
Requisition #
Real Estate


Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.


The Director, Facility Program Management will work closely with the VP to develop and communicate standards for proper preventative maintenance of critical facility equipment including security equipment, assist in the identification and on-boarding of appropriate vendors, coordinate training with FMGlobal (Iron Mountain’s insurer) and local personnel and develop a quality assurance process to track compliance with global standards. The Director will also work closely with GRE’s Project Delivery personnel to coordinate large capital maintenance projects including Facility Upgrade Program projects to ensure that any operating expenses related to these projects are properly forecasted. Should any geography not already being served directly by GRE desire to move their facility management program to GRE directly under a fully or partially centralized program, the Director will assist the VP in working closely with that country’s leadership to properly transition this work.

In geographies where GRE delivers facility management services directly the Director will take a leadership role in communicating to internal clients, in managing outsourced partners, in partnering with Global Procurement and our outsourced partners to drive cost effectiveness and quality in delivery of services and in the budgeting, forecasting, quality assurance, reporting and financial oversight of the services the function delivers. As requested by the VP, the Director will take on responsibility for energy efficiency and utility spend with a goal to employ procurement strategies that contain the firm’s cost of electricity and will work closely with the Corporate Social Responsibility organization to ensure that environmental sustainable programs can be properly reported and that energy use reductions can be properly reported.



  • Under the direction of the VP, the Director will focus on the following initiatives among others:
  • Improve overall quality of Iron Mountain’s facility management and critical equipment maintenance through a combination of initiatives, communication, financial oversight, leveraged spend and relationship building and strong vendor management.
  • Work with Security on initiatives that will reduce risk, reduce operational spend and improve employee safety in Iron Mountain facilities.
  • Develop and maintain excellent relationships with business leaders from around the globe.
  • Assist in the collection of key business data and intelligence to aid GRE in the development of overall portfolio strategy and operational plans
  • Work toward ensuring that Iron Mountain facilities meet regulatory requirements such as buildings codes, hazardous materials laws, environmental regulations and fire code regulations.
  • In countries that the GRE’s SVP deems to pose significant risk due to their maintenance practices, develop a business case for the business to consider to centralize and outsource facility management with GRE oversight.



The Director, Facility Program Management will build strong relationships with business and operational leaders across the globe and as well as relationships with the following key functions; GRE’s Project Delivery leaders in Developed and Emerging Markets; GRE’s senior leadership team, IRM’s M&A team, regional Global Security, Risk and Safety leaders.



This position will impact the risk profile of Iron Mountain’s global real estate portfolio as well as the costs of maintaining IRMs facilities in a safe and compliant way. The successful execution of projects and the successful delivery of the facility management programs are critical not only to Iron Mountain’s internal businesses and their ability to deliver their contracted services to external clients but also to Global Real Estate’s reputation with the business as a trusted and strategic partner. Additionally, as Iron Mountain continues to expand it is important that all critical equipment be maintained in a consistent, safe, secure and compliant condition in order to protect our employees, to ensure protection of our clients’ products and to protect Iron Mountain’s assets. If the Facility management team does not deliver its maintenance projects and facility services appropriately, loss of property or life, damage to clients’ property and the inability to accommodate new clients are all potential downsides.


  • Bachelor’s degree in engineering, facilities management, building technology, architecture or the equivalent is required. Advanced degree in a related field is strongly preferred.
  • Professional licenses or certifications in related fields are desirable (CPM/CFM and RFA etc).
  • The candidate should have a minimum of 8 years of increasingly responsible facilities management and project management and client facing positions (preferably in a corporate real estate setting (in-house or vendor)) and experience managing outsourced teams and/or working in multiple geographies around the world.



  • The successful individual will have a personality and a mind-set that would thrive in IRM’s culture which requires a high degree of flexibility, agility, ability to operate effectively in a matrix, and a “get it done” attitude.
  • Excellent client engagement and relationship building skills.
  • An analytical approach to problem solving and the ability to rapidly evaluate and identify key information
  • Demonstrated ability to successfully manage competing priorities.
  • Demonstrated ability to think strategically while identifying tactical requirements necessary to achieve objectives
  • Excellent verbal and written communication skills in order to interface effectively with clients, colleagues, external vendors, Landlords and senior IRM management
  • Ability to influence outcomes though a well-reasoned approach that combines strong analytics and excellent communication.
  • Ability to work both independently and within a team environment.
  • Ability to manage conflict constructively and effectively.
  • Excellent active listening skills
  • Pragmatic approach to problem
  • The highest level of personal and professional integrity



The role is based in Boston but will require significant travel (40%) to both domestically and internationally.



Compliance Obligations:


It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame