• Operations Manager

    Job Location(s) US-CA-Sunnyvale
    Requisition #
  • Overview

    Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
    Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
    Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
    Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


    The Operations Manager (OM) is responsible for managing the entire warehouse area including OPS, Shipping, Receiving, Inquiry and Custom Assembly. The OM insures that all orders are processed within Comac’s guidelines.  The OM is responsible for training all new logistics employees. The OM is also responsible for all logistics processes and meeting the goals and objectives of the Facility. The Operations Manager reports to the Managing Director.

    • Responsible for the efficient, timely and accurate fulfillment of orders, custom assembly, processing inquiries, shipping, and inventory control.
    • Establish production processes and continuously measure performance.
    • Manage workload to meet workloads, goals, and guidelines consistent with the Facility’s profit objectives.
    • Continuously review areas of responsibility to increase productivity and improve efficiency.
    • Ensure all work is performed by the specified turnaround time (standard is 99.8% on time).
    • Responsible for employee safety, security of the building, equipment, and grounds.
    • Responsible for the efficient allocation and utilization of manpower, equipment, and resources.
    • Communicate and interact with employees to optimize task performance while maintaining a high level of morale.
    • Ensure that measurable “standards & expectations” for each position in departments are written and updated frequently.
    • Train employees in key job skills.
    • Provide leadership to the team, set a personal example for others to emulate.
    • Keep all commitments, operate with integrity, and promote “open book” management style.
    • Have the Facility pass the corporate audits twice per year.


    • Bachelor’s degree preferred or eight to ten years of experience in fulfillment
    • Efficient with mathematical calculations
    • Ability to communicate thoughts clearly and professionally, both verbally and in writing
    • Proficient in reading, writing, and speaking English
    • Proven work experience in team-oriented, participative management environment
    • Proficient in the use of the GroupTrak and DataTrak systems. Able to create queries and generate reports from the database
    • Proficient in the use of third-party software and systems used in the operations environment
    • Experience in leading, motivating, and training employees
    • Standing, walking, talking on phone to clients, typing on a computer for eight hours

    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame