Data Entry Specialist

US-CA-Livermore
Requisition #
2017-16341
Category
Customer Services & Support
Type
Full-Time
Work From Home (Virtual)
No

Overview

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
 
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
 
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Responsibilities

Inputs new and updated data into customer inventories using the Safekeeper system.                        

  • Manages the incoming data input process including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers and closing the work order. Verifies that all information is keyed accurately and in a timely manner
  • Manage the internal move data input process including the keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the work order
  • Manage the destruction data input process including the selection of destruction candidates, keying changes, verifying that keyed information is correct, investigating and resolving exceptions, forwarding destruction certificates to customer and closing the work order
  • Manage the permanent removal process electronically including the keying   of all PMO’s, verifying the information, investigating and resolving exceptions and closing the work order
  • Update customer contract information. Research and resolve problems and discrepencies through contact with customer, special project team, contract administrator and/or account manager
  • Print & mail receipt acknowledgements, monthend and quarterend customer requested reports
  • Assist customer service as needed
  • Perform other customer related tasks and special projects as requested
  • Directly responsible for ensuring timely and accurate processing of customer information in Safekeeper

Qualifications

  • High School diploma or equivalent
  • High level data entry skills required. Proficiency on a PC in an IBM compatible and MS DOS environment and familiarity with windows and word processing software; Strong organizational skills and a detail orientation required.
  • At least 1 year data entry experience in a service oriented environment with exposure to customer service.

Compliance Obligations:

 

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame