ROI Supervisor

Job Location(s) US-IL-Hanover Park
Requisition #
Work From Home (Virtual)


Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


Responsible for assisting the General Manager or ROI Manager in leading and managing all aspects of the release of information function, including resources, policy and procedure maintenance, customer service and support, productivity measures and collection of revenues.  Meets or exceeds service level expectations of customers at on-site facilities and Iron Mountain Record Centers. Maintains a working knowledge of and complies with state and federal regulations (HIPAA) surrounding the release of protected health information. Routinely communicates with the Corporate Services Release of Information team members regarding industry updates, workflow efficiencies and program changes. Attends monthly release of information meetings with other districts and communicates status of activities. Reports performance and financial metrics that contribute to operational excellence initiatives within the entire organization and overall for the release of information service offerings.  Periodically attends meetings for maintenance of credentials and educational sessions that support the release of information functions.

  • Manage and monitor release of information workflow and adherence to policy and procedures to safeguard and protect patient privacy and protected health information.  
  • Analyze and maintain departmental service quality, including adherence to customer service level agreements, and compliance with state and federal regulations.  
  • Develop written goals and objectives, training, performance management and career development plans for ROI resources. Assess and define department training needs and participate in cross training, on-the-job training and new hire training.  Administer HR policies including disciplinary action.  Develop and monitor individual performance plans. Conduct annual performance appraisals. 
  • Compile department financial data and ROI metrics and communicate results. Investigate and solve questionable data/reporting. Recommend solutions and changes for improving district(s) financial performance. Work with Direct Supervisor on managing budget and expenses. 
  • Build internal (Operations, Customer Service, Sales and Account Management) and external (customer) relationships through exceptional problem solving, ownership, and follow-through. 
  • Perform other duties as assigned.




  • Demonstrated ability to maintain a high level of confidentiality regarding patient information.
  • Prior experience in the release of information process and regulatory guidelines for the release of protected health information. HIPAA knowledge preferred.

  • Proficiency with computer programs and software.  

  • Strong organizational and interpersonal skills; attention to detail and the ability to multitask.  

  • Solid oral and written communication skills.          

  • Experience with managing human resources; developing and administering budgets; developing and administering processes; familiarity with electronic medical records and other automated systems within HIM; customer service oriented. 

  • Effective problem solver.

  • Familiarity with complex organizations and matrix management.  

  • Represent Iron Mountain at local/regional health information management functions. 

  • Develops working relationships with a wide variety of internal departments including DMS ROI Operations, Records Management, Customer Service, Sales and Account Management. 

  • Total travel 10%, based on contract with customer and whether work is performed at a record center or on-site at a medical facility.    

  • Local travel 10 - 15% (Depending on District), based on contract with customer and whether work is performed at a record center or on-site at a medical facility.

  • Overnight travel 5 - 10% may be required for training purposes or ROI related regional meetings.

  • Licenses & Certifications Required: Credentialed resources (e.g. Registered Health Information Technician (R.H.I.T.)) must maintain continuing education requirements to retain credentials.

  • Education/Experience: Associate’s or Bachelor’s Degree or equivalent experience required, R.H.I.T. credentials preferred / A minimum of 3-5 years of health information management, service industry or healthcare experience required, a minimum of 1-2 years supervisory experience required.



Compliance Obligations:


It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame