Transportation Coordinator

Job Location(s) US-CA-Sunnyvale
Requisition #
Work From Home (Virtual)


Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


This role is responsible for enabling an efficient day-to-day Transportation operation by supporting Transportation Supervisor and couriers through route staffing, courier training, information gathering, absentee coverage and communication.

  • Human Resources/Workforce Leadership - Plan for and execute daily route planning & preparation; daily task assignments to couriers; route efficiency, plan for next day. Monitor route progress throughout the day, effect changes as appropriate. Ensure safety & security procedures are understood and followed. Resolve customer delivery issues. Execute daily reporting of metrics as assigned. 
  • Assist supervisor with courier check in / check out process.  
  • Operational Excellence, Standards & Compliance - Utilize routing software to construct efficient well planned routes that achieve high levels of TCS. Monitor workflow to ensure all transportation administration and maintenance processes are followed (DVIR, BDIR, Fueling, IFTA, DQ).  Accountable to notify and Report to Management all variances to plan in Route Performance. 
  • Support/Coverage - Provide phone coverage, including calls from drivers, customer service and other route related inquiries. Provide back up coverage for vacant routes, absences as needed. 
  • Training - Train drivers on safety, security, route knowledge and courier procedures through the use of check rides.


  • Coordinator role should be an expert level courier, proficient in all aspects of transportation courier operations.  Position should lead by example and provide support and instruction to couriers on a daily basis.  Coordinator role also assists Transportation Supervisor as necessary to ensure efficiency and high service performance of day-to-day operations. 
  • Coordinator role solves routine problems with routing, courier staffing, and common customer service issues. 
  • Coordinator impacts operation by supporting courier teams within Transportation.  Directly and indirectly, Transportation impacts our customers utilizing such service and other job families within Iron Mountain (Customer Service, Sales, Account Management). 
  • Total travel:  10%,  local travel:  10%    
  • Education/Experience:  High school/1 - 2 years

Compliance Obligations:


It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame