Pre Sales Solutions Engineer

Requisition #
Work From Home (Virtual)


Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.


Iron Mountain is seeking a pre-sales Solution Engineer to work on our Mid Market Accounts. The ideal candidate will have experience and past success selling into the highest level within an Enterprise organization. In addition, pre-sales engineering in disaster recovery solutions, cloud storage and data protection are key to the success of the individual. Lastly, the role will require a willingness to travel 50-75% on an annual basis. The Solution Engineer will be essential to the success of growing our Cloud storage division!

  • Technical Knowledge: The Technology Services Solution Engineer will have the ability to communicate a clear in depth understanding of modern /historical Enterprise storage, backup, disaster recovery, archiving solutions, based on experience from either a background in technology solution implementation, administration, engineering or selling.
  • Presentation and Communication: The Technology Services Solution Engineer will be responsible for understanding, crafting, positioning, and presenting Iron Mountain data protection and preservation solutions. They will gain an understanding of the customer’s technical/business challenges and appropriately position Iron Mountain Solutions to solve these challenges. The SE Articulates the technology value to customers during the pre-sales process and uses knowledge of technology, products, processes, industry expertise, to educate customers on the value of Iron Mountain’s services.
  • Proven ability to advance sales: The Technology Services Solution Engineer will assist, enhance and advance customer engagements. The SE is engaged by the Iron Mountain Sales team when an opportunity is identified and requires technology services expertise to aid in further qualification, positioning and deal advancement. This is achieved through the Technology Services Expert’s industry knowledge, product knowledge, technical knowledge and most importantly the ability to properly position and sell Iron Mountain services based on identifying a prospects business and technical requirements. The Technology Services SE’s goal is to increase sales ability to close technology services opportunities with existing and new customers.





  • Use specific industry, product and technical knowledge of relevant applications, systems, process and workflow to aid sales in prospect meetings with an objective to better qualify, properly position and help close Iron Mountain Technology Services opportunities
  • Present solution overviews and demonstrations of Iron Mountain Technology Services
  • Answer product questions regarding Iron Mountain Technology Services
  • Product proof of concept tracking and support for Technology Services pilots
  • Answer sales teams questions regarding Technology Services solution
  • Support RFPs and RFQs regarding Technology Services opportunities
  • Sales rep follow up and sales support on Technology Services opportunities
  • Aid Sales process development and enforcement for Technology Services solution
  • Provide Sales process and high level product training on Technology Services
  • Provide Solution configuration recommendations, architectural diagrams, product pricing, quote/schedule/contract/SOW creation, modification and support
  • Gather and share intelligence on market trends, industry trends and competitors
  • Attend relevant trade shows and marketing events to create and advance opportunities
  • Support and educate cross functioning teams such as marketing, sales enablement, legal, contracts, operations, support, channels, product management to aid in Technology Services business growth


  • Preferred technical experience:

    • Mid Market Storage- Understanding of NAS, DAS, SAN and Object Storage, HDFS, Erasure Coding, RAID, software and hardware replication
    • Enterprise Backup and Recovery- Understanding of top Backup and Recovery applications including Networker, Avamar, Netbackup, TSM, Data Protector, Commvault as well as tape infrastructure and the purpose built backup appliance market
    • Enterprise archiving techniques and applications
    • Cloud storage market and use cases – S3/REST, Amazon S3, Microsoft Azure, Google Nearline
    • Virtualization – VMWare, Hyper-V, Cloud computing
    • Converge and Hyper-converge Infrastructure
    • Enterprise network architecture



    Compliance Obligations:


    It is the responsibility of every Iron Mountain employee:

    • to comply with all applicable laws, rules, regulations, and company policies
    • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
    • to complete required training within the allotted time frame