Vault Specialist

US-OR-Portland
Requisition #
2017-15895
Category
Operations
Type
Full-Time
Work From Home (Virtual)
No

Overview

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
 
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
 
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Responsibilities

 

 

A Vault Specialist internally services the customers by maintaining their inventory through performing record center tasks including retrievals, incoming, destructions, internal moves, permanent withdrawals and any special projects requested.

Essential Functions;

  • Filing customer's media in/out of slots and cycling containers to/from shelves in the Company vaults.
  • Completing and maintaining all records and forms with respect to receiving and/or releasing customer data, including the filing of vault paperwork.
  • Answering incoming client phone calls and contact clients via telephone.
  • Utilizing production tracking software for inputting and tracking of all media / container processing and payroll hours.

Qualifications

 

  • High school diploma or GED equivalent is required.  
  • Flexibility in your schedule is a must for any qualified candidate.  
  • 1 year past work experience in a service industry and/or a team oriented environment.  
  • Computer proficient with MS Office and comfortable learning new technologies.  
  • Ability to communicate verbally with customers via telephone, and able to read/verify groups of numbers continuously during shift.  
  • Strong customer service.  
  • Strong attention to detail and accuracy.  
  • Ability to lift 40 pounds.  
  • Must be at least 21 years old with a clean driving record, be able to pass pre-employment substance abuse screening, a background check and a DOT physical. The ideal applicant will have current exp. in a service industry.

 

At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted.

 

Compliance Obligations:

 

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame