Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
The Customer Development Executive role manages the relationships for an assigned set of high revenue, high complexity Iron Mountain customers to ensure continued revenue, customer satisfaction with service and IM programs, as well as position new solutions designed for further growth. The Customer Development role may partner on some named accounts with an Iron Mountain Business Development role. The Customer Development role, by being knowledgeable about their market, will represent Iron Mountain’s information management value proposition and educate customers about business relevant solutions. Proactively manage customer programs through new opportunity identification, upsell execution, renewal strategy, and issue management to enable growth. Focus on Customer loyalty providing proactive solutions to meet customer needs while uncovering and selling new opportunities for revenue growth and quota attainment. In some accounts the Customer Development role is the primary customer contact and will manage and maintain relationships with current Iron Mountain customers that require a high level of support to ensure satisfaction with service and IM programs, positioning the relationship for further growth and retention.
It is the responsibility of every Iron Mountain employee: