Service Specialist

US-NC-High Point
Requisition #
2017-15715
Category
Operations
Type
Full-Time
Work From Home (Virtual)
No

Overview

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
 
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
 
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Responsibilities

Internally services the customers by maintaining their inventory through performing record center tasks including retrievals, incoming, destructions, internal moves, permanent withdrawals and any special projects requested. As needed, perform the function of Courier by performing the delivery and pick-up of Iron Mountain customer's media.

  • Process all incoming orders including, scanning carton barcodes and locations, storing items in record center, downloading scanned information, investigating and resolving all exceptions and, at times, closing the order. 
  • Process retrieval orders including pulling the items, verifying item, closing service order on Safekeeper, manifesting all orders, bundling all orders and preparing for shipment to customer. 
  • Process all internal moves including pulling customer records from one location and storing it in another location, investigating all exceptions and closing all work orders in Safekeeper. 
  • Process all destructions including pulling required customer records, verifying it for accuracy, preparing it for cartage, investigating and resolving all exceptions and closing all work orders in Safekeeper. 
  • Research and resolve discrepancies encountered during above processes and communicate difficult issues or problems to manager. 
  • Prepare and process all record center paperwork necessary to accomplish the above processes. 
  • Inspect and maintain all equipment including, Telxon scanner, wedge, Safekeeper terminal, ladders, etc. 
  • Observe safety procedures and report any safety issues. 
  • Perform courier duties as assigned. 
  • Directly responsible for ensuring all service orders are completed in a  timely and accurate manner. 
  • Directly responsible for ensuring that exceptions and discrepancies are resolved or forwarded to the appropriate department for resolution. 
  • Perform other duties as assigned.

Qualifications

  • Strong attention to detail. 
  • Task requires nearly continuous walking, standing, and some periodic climbing of ladders and stairs.  Materials weighing from less than 1# up to 50# are handled throughout the shift. 
  • May travel between facilities; ability to climb stairways; must be able to work overtime as required.  
  • Education/Experience:  High school diploma or equivalent / 1-2 years minimum past work experience in a service industry and/or a team focused environment.

Compliance Obligations:

 

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame