Sr. Records Information Management Analyst

Job Location(s) CA-ON-Mississauga
Requisition #


Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.
Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.




Join us for this exciting opportunity to work on-site at a large telecommunications company in support of their RIM program.


I.    Job Summary

Under the direction and with approval of the customer, the Sr Records and Information Management (RIM) Analyst is a key contributor who will support the customer’s RIM program initiatives. The position will provide RIM/IG expertise, as well as hands on tasks which support and assist the customer in continuing to advance their information management capabilities. The Sr RIM Analyst is responsible for compliance of the records management policy i.e., accountable for the inventory and control of a company’s business records. This position is responsible for communicating and training business units on RIM standards and best practices, and enforcing current RIM policy and procedures.

The scope of this position includes responsibility for the following activities: provide customer support, prepare and conduct training classes, and maintain processes and procedures.

II. Essential/Key Areas of Responsibility


  • Partner with Program Lead in driving overall program improvement
    • Provide input and collaborate with stakeholders on the development of functional/technical requirements
    • Work with team to analyze and prioritize responses, and review business processes in order to align program with business needs
  • Manage digitization and other process improvement projects


  • Support implementation and improvement of electronic records management systems
  • Provide RIM program and policy training
  • Support and train others in the use of technology to accomplish tasks in support of RIM program objectives
  • Collaborate with Program Lead to meet requirements related to the management of repositories
  • Identify non-participating customer entities, and work with business unit leadership to administer standard policy and program compliance
  • Provide customer direction and support via email, phone or in person, i.e., logistic and procedural support, enforce standards and promote best practices
  • Provide customer service for organization including requests for information, analysis, and RIM services to meet business objectives.
  • Support other program initiatives, as required and mutually agreed upon


III. Knowledge, Skills and Abilities Required

  • Excellent communication and organizational skills
  • Ability to apply critical thinking in the organization, analysis and interpretation of business information
  • Strong time management skills
  • Customer service orientation
  1. Educational & Experience Required
  • A minimum of two (2) years college with specialized course work in records management is preferred
  • Two (2) to four (4) years equivalent work experience in RIM management or electronic records management environment is preferred.
  • Thorough knowledge of retention guidelines and relevant records and information management technology applications for records retention
  • Knowledge of SharePoint or similar
  1. Preferred Qualifications
  • Bilingual (English/French)


Compliance Obligations:


It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame