Records Information Manager

Requisition #
Work From Home (Virtual)


Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.


The Records Information Manager provides leadership, direction, planning, supervision and overall management of the Records Management program for the company’s business units in Long Island. The Records Information Manager should be knowledgeable of RIM and Information Governance practices. The Records Information Manager will lead and implement a records management strategy designed to enable the Long Island business units to meet the company’s records management and information management related business goals, compliance obligations, and program operations. This position is located in Hicksville, Long Island and has the following responsibilities.


  1. Essential/Key Areas of Responsibility


  • Responsible for Records and Information Management program implementation and compliance.
  • Implement records management policies, processes, procedures and tools.
  • Oversee and supervise the Records Analyst and Records Coordinator.
  • Prepare, conduct and support Records Management training for customer employees.
  • Interface with IT support when needed regarding the records retention database to resolve issues or manage updates.
  • Responsible for physical records management program administration and coordination.
  • Help the company’s Records Coordinators manage and direct the operation of their on-site and off-site physical records storage to comply with corporate records retention policies.
  • Manage and oversee records program staff in the retrieval of records, as appropriate, to meet requests for documentation and provide assistance as needed.
  • Direct the transfer, storage, retention and destruction of records in compliance with Records Management policies.
  • Identify and implement process improvements and best practices for a compliant Records and Information Management program.
  • Provide consultative and analytical support.
  • Act as a consultant to internal customers and in coordination with other internal service providers to create information storage solutions.
  • Coordinate research, data collection and report generation to proactively support Records and Information Management program requirements. Provide records analysis and project management support as required.
  • Identify process improvement opportunities for the retention of information and records for assigned business units
  • Proactively communicate Records Management Program strategy, services, and general program awareness.
  • Interpret and respond on a timely basis to records service issues.
  • Travel to various Long Island offices and locations to provide guidance and records management support.


  • Skills / Competencies

    • Good coordination and effective working relations with the company’s departments and managers.
    • Ability to work within the organizational structure.
    • Build external and internal relationships


Degrees / Certification / License / Experience


A bachelor’s degree with 5 years’ experience in Records and Information Management.


Information Governance knowledge is desirable but not required.


Candidate should have knowledge of Records Management, Information Governance, and records retention.


Professional experience in records management operations, of which a portion must have been in a lead capacity, is strongly recommended.


Experience managing team members and supporting internal customers is preferred.


Experience working with senior leadership is desirable.


 Intermediate knowledge of PowerPoint, SharePoint, and Excel is needed. Position requires excellent writing skills. 




It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame